TERMS AND CONDITIONS
Terms and Conditions
1. Introduction Welcome to Demeter Plants. These Terms and Conditions ("Terms") govern your use of our services, including the purchase and delivery of plants ("Services"). By using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
2. Orders 2.1. All orders are subject to availability. We reserve the right to cancel or refuse any order at our discretion. 2.2. Prices for our products are subject to change without notice. 2.3. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
3. Delivery 3.1. We deliver plants within designated areas in NSW, Australia. Please check our delivery coverage before placing an order. 3.2. Delivery fees will apply based on your location and will be disclosed at checkout. 3.3. We aim to deliver your plants within the estimated delivery time provided at the time of purchase. However, delivery times are estimates only and not guaranteed. 3.4. We are not responsible for delays caused by events outside our control, including but not limited to weather conditions, traffic delays, or vehicle breakdowns.
4. Plant Care and Quality 4.1. We take great care in selecting and delivering healthy plants. However, we cannot guarantee that plants will not experience some level of stress during transit. 4.2. Upon delivery, it is your responsibility to promptly unpack and water the plants as needed.
5. Returns and Refunds 5.1. If you are not satisfied with your purchase, please contact us within 24 hours of delivery. We will assess the situation and determine an appropriate resolution, which may include a replacement or refund. 5.2. To be eligible for a return or refund, the plant must be in its original condition, and you may be required to provide proof of purchase.
6. Cancellations 6.1. Orders may be canceled within 24 hours of placing the order for a full refund. After 24 hours, cancellations may not be accepted, or a cancellation fee may apply.
7. Liability 7.1. Our liability for any claim arising from your use of our Services is limited to the amount paid by you for the specific order in question. 7.2. We are not liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or data, arising from your use of our Services.
8. Privacy 8.1. We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and disclose your personal information.
9. Changes to Terms 9.1. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Services after any changes indicates your acceptance of the new Terms.
10. Governing Law 10.1. These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
11. Contact Us 11.1. If you have any questions or concerns about these Terms, please contact us at info@demeterplants.com